TY  - BOOK
AU  - Evenson,Renee
ED  - ProQuest (Firm)
TI  - Customer service management training 101: quick and easy techniques that get great results 
AV  - HF5415.5 .E894 2012
U1  - 658.3/1245 23
PY  - 2012///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Management
KW  - Executives
KW  - Training of
KW  - Time management
KW  - Leadership
KW  - Communication in management
KW  - Electronic books
N1  - Includes index; Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=782022
ER  -