TY  - BOOK
AU  - Kotler,Philip
AU  - Bowen,John
AU  - Makens,James C.
TI  - Marketing for hospitality and tourism
SN  - 0130807958
U1  - 647.940688 KOT 
PY  - 1999///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Hospitality industry
KW  - Marketing
KW  - Tourism
N1  - Includes bibliographical references and index; 1.Introduction: marketing for hospitality and tourism -- 2.Service characteristics of hospitality and tourism marketing -- 3.The role of marketing in strategic planning -- 4.The marketing environment 00 5.Marketing information systems and marketing research -- 8.Market segmentation, targeting and positioning -- 9.Designing and managing products -- 10.Internal marketing -- 11.Building customer loyalty through quality -- 13.Distribution channels -- 14.Promoting products: communication and promotion policy -- 15.Promoting products: advertising, direct marketing, and sales -- 16.Promoting products -- 17.Professional sales -- 18.Destination marketing -- 19.Next year's marketing plan
ER  -