TY  - BOOK
AU  - Schmenner,Roger W.
TI  - Service operations management
SN  - 9780024068118 :
U1  - 658 SCH 
PY  - 1995///
CY  - Englewood Cliffs, N.J., London
PB  - Prentice Hall, Prentice-Hall International
KW  - Service industries
KW  - Management
KW  - Management & management techniques
KW  - thema
KW  - Hospitality & service industries
N1  - Bibliography: p398-401. - Includes index; Includes bibliographical references (p. 398-401) and index
N2  - Emphasizing a strong managerial orientation, this text explores service operations. It clearly differentiates service operations issues from those associated with manufacturing, while showing how common aspects of various services allow them to benefit from similar types of analysis
ER  -