TY  - BOOK
AU  - Rittman,Sandra
AU  - Gonzalez,Jean
TI  - Effective business communication
T2  - The Kent series in business communication
SN  - 9780534925574 (student ed.)
AV  - HF5718 .R56 1991
U1  - 651.7 RIT 
PY  - 1991///
CY  - Boston
PB  - PWS-KENT Pub. Co.
KW  - Business communication
KW  - Business writing
KW  - Office practice
KW  - Business communication & presentation
KW  - thema
KW  - Office & workplace
N1  - Includes index; 1.Understanding the communication process -- 2.Using the proper words -- 3.Creating professional tone -- 4.Developing your message -- 5.Making your message complete and correct -- 6.Using the correct format -- 7.Courteous request and goodwill letters -- 8.The positive responses -- 9.When you must say "no" or write a complaint -- 10.Letters that sell or persuade -- 11.Messages within the office -- 12.Routine business reports -- 13.Formal research reports -- 14.Using office automation - voice messages -- 15.Spotlight on you: speaking to a group -- 16.Seeking employment - applying for a job -- 17.Seeking employment - the interview
ER  -