TY  - BOOK
AU  - George,Stephen
AU  - Weimerskirch,Arnold
TI  - Total quality management: strategies and techniques proven at today's most successful companies 
T2  - The Portable MBA series
SN  - 9780471595380 :
U1  - 658.562 GEO 
PY  - 1994///
CY  - New York, Chichester
PB  - Wiley
KW  - Total quality management
KW  - United States
KW  - Case studies
KW  - Malcolm Baldrige National Quality Award
KW  - Business & Management
KW  - thema
KW  - Production & quality control management
KW  - Quality control
N1  - Includes index; Includes bibliographical references (p. 271-276) and index
N2  - Utilizing case studies throughout, this volume has been developed to cover the range of business functions in a typical MBA course. It explains how to incorporate quality systems in any company, how to manage people, how to improve profitability, and how to design products and services
ER  -