TY  - BOOK
AU  - Dana,Daniel
TI  - Conflict resolution: mediation tools for everyday worklife 
T2  - Briefcase books series
SN  - 9780071364317 (pbk.) :
AV  - HM1126 
U1  - 658.4053 DAN 
PY  - 2001///
CY  - New York, London
PB  - McGraw-Hill
KW  - Interpersonal conflict
KW  - Mediation
KW  - Conflict management
KW  - Business and Management
KW  - ukslc
KW  - Business & Management
KW  - thema
KW  - Management decision making
KW  - Organizational theory & behaviour
N1  - Includes index; 1.What\'s a conflict -- 2.So what if there\'s a conflict -- 3.How to resolve any conflict -- 4.How to resolve a conflict between others -- 5.How to resolve a conflict between yourself and another -- 6.How to resolve team conflict -- 7.How to mediate all the time to prevent conflicts -- 8.Strategic management of organizational conflict
N2  - Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees
ER  -