Dana, Daniel. <br/><br/>
Conflict resolution :  mediation tools for everyday worklife / 
Daniel Dana. 
 - New York ;  London :  McGraw-Hill,  c2001. 
 - xii, 169p. :  ill. ;  23 cm. 
 - A briefcase book .
 - Briefcase books series .
<br/><br/> Includes index. 
<br/><br/>1.What\'s a conflict -- 2.So what if there\'s a conflict -- 3.How to resolve any conflict -- 4.How to resolve a conflict between others -- 5.How to resolve a conflict between yourself and another -- 6.How to resolve team conflict -- 7.How to mediate all the time to prevent conflicts -- 8.Strategic management of organizational conflict. 
<br/><br/> Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees. 
<br/><br/><label>ISBN: </label>9780071364317 (pbk.) :  £9.99 9780071364317 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal conflict.<br/>Mediation.<br/>Conflict management.<br/>Business and Management.<br/>Business & Management<br/>Management decision making<br/>Organizational theory & behaviour
<br/><br/><label>LC Class. No.: </label>HM1126 
<br/><br/><label>Dewey Class. No.: </label>658.4053 DAN