Van der Wagen, Lynn. <br/><br/>
Supervision and leadership in tourism and hospitality / 
Lynn Van der Wagen and Christine Davies. 
 - London :  Cassell,  1999. 
 - 188 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1.The current environment -- 2.The role of the supervisor -- 3.Motivation -- 4.Leadership -- 6.Staffing -- 7.Training and assessment -- 8.Planning and organising workflow -- 9.Delegation and control -- 10.Staff administration -- 11.Staff scheduling -- 12.Policies and procedures -- 13.Written communication -- 14.Quality management -- 15.Occupational health and safety -- 16.Security. 
<br/><br/><label>ISBN: </label>0304706868 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Personnel management.<br/>Tourism--Personnel management.<br/>Tourism--Management.<br/>Leisure industry--Management.<br/>Hospitality industry--Management.
<br/><br/><label>Dewey Class. No.: </label>338.4791068 VAN