TY  - BOOK
AU  - Miller,Jack E.
AU  - Porter,Mary
AU  - Drummond,Karen Eich
TI  - Supervision in the hospitality industry
SN  - 9780471549048 :
U1  - 647.940683 MIL 
PY  - 1992///
CY  - New York, Chichester
PB  - Wiley
KW  - Hospitality industry
KW  - Personnel management
KW  - Management & management techniques
KW  - thema
KW  - Hospitality & service industries
KW  - Cookery / food & drink etc
KW  - Hotel & catering trades
N1  - Previous ed. / by Jack E. Miller and Mary Porter. 1985; Includes bibliographical references (p. 373-378) and index; Chapter 1.The supervisor as manager -- Chapter 2.The supervisor as leader -- Chapater 3.Communicating effectively -- Chapter 4.Creating a positive work climate -- Chapter 5.Developing job expectations -- Chapter 6.Recruiting and selecting applicants -- Chapter 7.Orienting and training employees -- Chapter 8.Evaluating performance -- Chapter 9.Disciplining employees -- Chapter 10.Planning, organizing, and controlling -- Chapter 11.Decision-making and problem-solving -- Chapter 12.Delegating
N2  - Written for new managers and supervisors as well as students, this volume explores the management aspects of the catering and hospitality industry. This edition features updated material on team-building, quality and cost control, conflict resolution and other aspects of problem-solving
ER  -