Laws, Eric, 1945-
Improving tourism and hospitality services [electronic resource] /
Eric Laws.
- Cambridge, MA : Cabi Pub., 2004.
- xviii, 203p.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Consumer satisfaction.
Hospitality industry.
Tourism.
Electronic books.
G155.A1 / L385 2004
910/.68