TY  - BOOK
AU  - Hawkins Mitchell,Vali
AU  - Fry,Kristen Noakes
TI  - The cost of emotions in the workplace: bottom line value of emotional continuity management 
AV  - HF5548.8 .H39 2013
PY  - 2013///]
CY  - Brookfield, CT
PB  - Rothstein Associates
KW  - Psychology, Industrial
KW  - Personnel management
KW  - Emotions
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=3400322
ER  -