TY - BOOK AU - Katz,William A. TI - Introduction to reference work SN - 0071120742 (international ed.) U1 - 025.552 KAT PY - 2002/// CY - Boston PB - McGraw-Hill KW - Reference services (Libraries) KW - Reference books KW - Bibliography N1 - Includes bibliographical references and index; v. 1. Basic information services -- v. 2. Reference services and reference processes; Part I.Introduction -- 1.Reference librarians on the information highway -- 2.The electronic library -- Part II.Information control and access -- 3.Bibliography -- 4.National and trade bibliographies -- 5.Indexing and abstracting services: general and collections -- 6.Indexing and abstracting services: subject and newspaper -- 7.Encyclopedias: general and subject sets --8.Ready-reference sources: almanacs, yearbooks, handbooks, directories -- 9.Biographical sources -- 19.Dictionaries -- 11.Geographical sources -- 12.Government documents ER -