TY  - BOOK
AU  - Woods,Robert H.
AU  - Ninemeier,Jack D.
AU  - Hayes,David K.
AU  - Austin,Michele A.
AU  - Woods,Robert H.
TI  - Professional front office management
T2  - Pearson custom library
SN  - 9781292026985 (pbk.) :
U1  - 647.94068 WOO 
PY  - 2014///]
CY  - Harlow, Essex
PB  - Pearson
KW  - Hotel management
KW  - Travel and Tourism
KW  - ukslc
KW  - Hospitality & service industries
KW  - thema
KW  - Educational: Citizenship & social education
KW  - Management & management techniques
N1  - Includes index; 1.Overview of the lodging industry. Robert H. Woods ... [et al] -- 2.Front office and the guests: planning for quality service. Robert H. Woods ... [et al] -- 3.Overview of the front office department. Robert H. Woods ... [et al] -- 4.Front office property management system. Robert H. Woods ... [et al] -- 5.Managing forecase data. Robert H. Woods ... [et al] -- 6.Revenue management. Robert H. Woods ... [et al] -- 7.Distribution channel management. Robert H. Woods ... [et al] -- 8.Management of data-generating front office subsystems. Robert H. Woods ... [et al] -- 9.Reservation, reception, and room assignment management. Robert H. Woods ... [et al] -- 10.Front office and the guests: deliverty quality service. Robert H. Woods ... [et al] -- 11.Guest charges, payment, and check-out. Robert H. Woods ... [et al] -- 12.Night audit and report management. Robert H. Woods ... [et al] -- 13.Front Office. Hub of the hotel. Robert H. Woods ... [et al]
ER  -