TY  - BOOK
AU  - Thomas,Bill
AU  - Tobe,Jeff
ED  - ProQuest (Firm)
TI  - Anticipate: know what your customers want before they do 
AV  - HF5415.5 .T63 2013
U1  - 658.8/342 23
PY  - 2013///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Strategic planning
KW  - Electronic books
N1  - Includes bibliographical references and index; Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=947568
ER  -