TY - BOOK AU - Walker,John ED - ProQuest (Firm) TI - Service, satisfaction and climate: perspectives on management in English language teaching T2 - Innovation and leadership in English language teaching, AV - PE1128.A2 W35 2010 PY - 2010/// CY - Bingley, U.K. PB - Emerald Group Publishing Limited KW - English language KW - Study and teaching KW - Foreign speakers KW - Language and languages KW - Electronic books N1 - Includes bibliographical references (p. 239-256); pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries UR - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=605328 ER -