Total relationship marketing /
Evert Gummesson.
- 2nd ed.
- Oxford : Butterworth-Heinemann, 2002.
- 320p. : ill. ; 25 cm.
Previous ed.: 1999.
Includes bibliographical references and index.
Gummesson provides encyclopaedic coverage on current thinking on total relationship marketing. He broadens the debate on marketing management by analysing it in terms of relationships, networking and interaction.