TY  - BOOK
AU  - Thompson,Neil
AU  - Campling,Jo
TI  - People skills
SN  - 9780333987469 (pbk.) :
AV  - HM132 
U1  - 302 THO 
PY  - 2002///
CY  - Basingstoke
PB  - Palgrave
KW  - Social interaction
KW  - Problems, exercises, etc
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Society
KW  - ukslc
KW  - Social work
KW  - thema
KW  - Personnel & human resources management
N1  - Previous ed.: Basingstoke: Macmillan, 1996; Includes bibliographical references and index; 1.Self-awareness -- 2.Time management -- 3.Stress management -- 4.Information management -- 5.Assertiveness -- 6.Beating the bully -- 7.Using supervision -- 8.Continuous professional development -- 9.Valuing diversity -- 10.Verbal communication -- 11.Non-verbal communication -- 12.Written communication -- 13.Interviewing -- 14.Influencing skills -- 15.Handling feelings -- 16.Handling conflict -- 17.Anti-discriminatory practice -- 18.Being systematic -- 19.Assessment -- 20.Planning
N2  - From the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems
ER  -