Thompson, Neil,  1955- <br/><br/>
People skills / 
Neil Thompson ; consultant editor, Jo Campling. 
 - 2nd ed. 
 - Basingstoke :  Palgrave,  2002. 
 - xix, 267 p. ;  24 cm. 
<br/><br/> Previous ed.: Basingstoke: Macmillan, 1996. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1.Self-awareness -- 2.Time management -- 3.Stress management -- 4.Information management -- 5.Assertiveness -- 6.Beating the bully -- 7.Using supervision -- 8.Continuous professional development -- 9.Valuing diversity -- 10.Verbal communication -- 11.Non-verbal communication -- 12.Written communication -- 13.Interviewing -- 14.Influencing skills -- 15.Handling feelings -- 16.Handling conflict -- 17.Anti-discriminatory practice -- 18.Being systematic -- 19.Assessment -- 20.Planning. 
<br/><br/> From the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems. 
<br/><br/><label>ISBN: </label>9780333987469 (pbk.) :  £15.99 0333987462(pbk.) :  Đ15.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social interaction--Problems, exercises, etc<br/>Interpersonal communication.<br/>Social interaction.<br/>Interpersonal relations.<br/>Society.<br/>Social work<br/>Personnel & human resources management
<br/><br/><label>LC Class. No.: </label>HM132 
<br/><br/><label>Dewey Class. No.: </label>302 THO