TY  - BOOK
AU  - Kaplan,Robert Steven
AU  - Norton,David P.
AU  - Norton,David P.
TI  - The balanced scorecard: translating strategy into action 
SN  - 9780875846514 (hbk.) :
AV  - HD56 .K35 1996
U1  - 658.4012 KAP 
PY  - 1996///
CY  - Boston, Mass.
PB  - Harvard Business Review
KW  - Organizational effectiveness
KW  - Evaluation
KW  - Strategic planning
KW  - Employee motivation
KW  - Goal setting in personnel management
KW  - Industrial productivity
KW  - Measurement
KW  - Business and Management
KW  - ukslc
KW  - Business strategy
KW  - thema
KW  - Budgeting & financial management
N1  - Includes bibliographical references and index; Includes bibliographical references and index
N2  - The authors demonstrate here how senior executives in industries such as banking, oil and retailing are using the balanced scorecard to evaluate current performance and target future performance based on both financial and nonfinancial criteria
ER  -