TY  - BOOK
AU  - Daffy,Chris
TI  - Once a customer always a customer: how to deliver customer service that creates customers for life 
SN  - 9781860760341 (pbk) :
U1  - 658.812 DAF 
PY  - 1996///
CY  - Dublin
PB  - Oak Tree
KW  - Customer services
KW  - Handbooks, manuals, etc
KW  - Customer relations
KW  - Business strategy
KW  - thema
KW  - Management & management techniques
N1  - Includes bibliography and index
N2  - Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors
ER  -