Daffy, Chris. <br/><br/>
Once a customer always a customer :  how to deliver customer service that creates customers for life / 
Chris Daffy. 
 - Dublin :  Oak Tree,  c1996. 
 - xv, 246p. :  ill., forms ;  24cm. 
<br/><br/>Includes bibliography and index. 
<br/><br/> Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors. 
<br/><br/><label>ISBN: </label>9781860760341 (pbk) :  No price 1860760341 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Handbooks, manuals, etc<br/>Customer relations--Handbooks, manuals, etc<br/>Business strategy<br/>Management & management techniques<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 DAF