Ovretveit, John. <br/><br/>
Measuring service quality. 
John �vretveit. 
 - Letchworth :  Technical Communications (Publishing),  1993. 
 - iv,116p. 
 - TQM practitioner series .
 - TQM practitioner series. .
<br/><br/>Includes bibliographical references (p. 113-116). 
<br/><br/> One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed. 
<br/><br/><label>ISBN: </label>9780946655755 (pbk) :  No price 0946655758 
<br/><br/><label>LCCN: </label>93223629 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control--Management<br/>Total quality management.<br/>Management, administration, and business studies<br/>Management & management techniques<br/>Production & quality control management
<br/><br/><label>Subjects--Index Terms: </label>Service industries  Quality control 
<br/><br/><label>Dewey Class. No.: </label>658.562 658.5/62