Kotler, Philip,

Marketing for hospitality and tourism / Philip Kotler, John T. Bowen, Seyhmus Baloglu ; contributions by Cristian Morosan. - Eighth editon, global edition. - 686 pages : colour illustrations ; 28 cm.

With bibliographical references, glossary and index.

Defining hospitality and tourism marketing and the marketing process -- Understanding the marketplace and customer value -- Designing customer value-driven strategy and mix -- Managing hospitality and tourism marketing.

9781292363516 1292363517


Hospitality industry--Marketing.
Tourism--Marketing.
Travel and Tourism.
Hospitality industry--Marketing.

647.940688 KOT