Marketing for hospitality and tourism /
Philip Kotler, John T. Bowen, Seyhmus Baloglu ; contributions by Cristian Morosan.
- Eighth editon, global edition.
- 686 pages : colour illustrations ; 28 cm.
With bibliographical references, glossary and index.
Defining hospitality and tourism marketing and the marketing process -- Understanding the marketplace and customer value -- Designing customer value-driven strategy and mix -- Managing hospitality and tourism marketing.
9781292363516 1292363517
Hospitality industry--Marketing. Tourism--Marketing. Travel and Tourism. Hospitality industry--Marketing.