TY  - BOOK
AU  - Dale,Barrie G.
AU  - Dale,B.G.
TI  - Managing quality
SN  - 9780631214090 :
U1  - 658.562 DAL 
PY  - 1999///
CY  - Oxford
PB  - Blackwell Business
KW  - Total quality management
KW  - Engineering management
KW  - Business & Management
KW  - thema
KW  - Quality Assurance (QA) & Total Quality Management (TQM)
N1  - Previous ed.: London : Prentice Hall, 1994; Includes bibliographical references and index; Part One The Development and Introduction of Total Quality Management (TQM); Part Two The Business Context of TQM; Part Three Quality Management Systems, Tools and Techniques; Part Four TQM through Continuous Improvement
N2  - This comprehensive total quality management text aims to provide readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for the many associated tools, techniques and systems
ER  -