TY  - BOOK
AU  - Hensler,Doug
ED  - ProQuest (Firm)
TI  - The multinational alliance for the advancement of organizational excellence: 3rd international conference, University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information 
T2  - Measuring business excellence
AV  - HD62.15 .M43 2002
PY  - 2002///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Electronic books
N1  - Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=232313
ER  -