Wood, Roy C.,  1959- <br/><br/>
Hospitality management :  a brief introduction /  [electronic resource] 
Roy C. Wood. 
 - 1 online resource (191 pages) :  illustrations 
<br/><br/>Includes bibliographical references (pages 156-181) and index. 
<br/><br/>Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding? 
<br/><br/><label>ISBN: </label>9781473927766 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hotel management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / .W663 2015 
<br/><br/><label>Dewey Class. No.: </label>647.94068