TY  - BOOK
AU  - Hill,Jenny
AU  - Tallack,Patricia
AU  - Garai,Hugh
TI  - 30 activites for internal customer care
SN  - 9780566076435 :
U1  - 658.812 
PY  - 1996///
CY  - Aldershot
PB  - Gower
KW  - Customer services
KW  - Management
KW  - Handbooks, manuals, etc
KW  - thema
N1  - In ring-binder
ER  -