TY  - BOOK
AU  - Merrill,Peter
TI  - Do it right the second time: benchmarking best practices in the quality change process 
AV  - HD62.15 .M47 2009
U1  - 658.5/62 22
PY  - 2009///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - https://ebookcentral.proquest.com/lib/aitie/detail.action?docID=3002615
ER  -