Merrill, Peter, <br/><br/>
Do it right the second time :  benchmarking best practices in the quality change process /  [electronic resource] 
Peter Merrill. 
 - Second edition. 
 - 1 online resource (400 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780873897334 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Total quality management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .M47 2009 
<br/><br/><label>Dewey Class. No.: </label>658.5/62