Levett, James M., 1949-

Using ISO 9001 in healthcare : applications for quality systems, performance improvement, clinical integration, and accreditation / [electronic resource] James M. Levett, Robert G. Burney. - 1 online resource (144 pages) : illustrations

Includes bibliographical references and index.

Quality management systems in healthcare : what are they and why are they useful? -- Background and introduction to the ISO family of standards -- Practical aspects of setting up a quality management system : how-to-do-it -- ISO and the culture of a healthcare organization -- Incorporating quality tools and techniques -- Clinical integration as facilitated by a quality management system -- Using ISO 9001 as the foundation for a performance improvement system -- Experience with ISO 9001 in a multi-specialty clinic -- ISO 9001 at the state department -- Experience with ISO 9001 in healthcare organizations -- Utilization of ISO 9001 concepts in the community setting : HIEs, PSOs, and ACOs.

9780873898089 (e-book)


Medical care--Standards.
Medical care--Quality control.
Total quality management.


Electronic books.

RA399.A1 / L48 2011

362.1068/4