TY  - BOOK
AU  - Healy,Karen
TI  - The skilled communicator in social work: the art and science of communication in practice
SN  - 9781137563484
U1  - 361.32 HEA 
PY  - 2017///
CY  - London
PB  - Palgrave
KW  - Social sciences
KW  - Communication in social work
N1  - Preface -- Chapter 1: The Skilled Communicator in Social Work -- PART1: Foundations of the Working Alliance -- Chapter 2: Preparing to Communicate -- Chapter 3: Core Communication Skills -- Chapter 4: Communication and Heightened Emotions -- Chapter 5: Communication in response to Anger and Aggression -- PART 2: Communication and Diversity -- Chapter 6: Communication and Cultural Diversity -- Chapter 7: Communication with Children and Young People -- Chapter 8: Communication with Older Adults -- Chapter 9: Communication with People who have Mental Health Challenges -- Chapter 10: Differences and Disabilities Affecting Spoken Communication -- Chapter 11: Conclusion
ER  -