TY - BOOK AU - Juran,J.M. AU - Gryna,Frank M. AU - TI - Juran's quality control handbook SN - 0070331766 AV - TS156 .J87 1988 U1 - 658.562 JUR 19 PY - 1988/// CY - New York PB - McGraw-Hill KW - Quality control KW - Handbooks, manuals, etc N1 - Revised edition of: Quality control handbook. 3rd ed. 1974; Includes bibliographical references and indexes; The quality function ; Quality and income / J.M. Juran -- Quality costs / Frank M. Gryna -- Quality policies and objectives ; Companywide planning for quality ; Organizing for quality ; Upper management and quality / J.M. Juran -- Quality assurance / Frank M. Gryna -- Managing human performance / Edward M. Baker -- Training for quality ; Field intelligence ; Product development / Frank M. Gryna -- Software development / Patrick J. Fortune -- Supplier relations ; Manufacturing planning ; Production / Frank M. Gryna -- Inspection and test / Joseph J. Zeccardi -- Marketing ; Customer service ; Administrative and support operations ; Quality improvement / Frank M. Gryna -- Basic statistical methods / Edward J. Dudewicz -- Statistical process control / Dorian Shainin, Peter D. Shainin -- Acceptance sampling / Edward G. Schilling, Dan J. Sommers -- Design and analysis of experiments / J. Stuart Hunter [and others] -- Computers and quality / Fredric I. Orkin; (cont.) Process industries / R.S. Bingham, Jr., Clyde H. Walden -- Electronic components industries / A. Blanton Godfrey, Robert E. Kerwin -- Assembly industries / J. Douglas Ekings -- Complex industries / H. Dean Voegtlen -- Job ship industries / Leonard A. Seder -- Service industries / Charles D. Zimmerman, John W. Enell -- Quality and society ; Quality and the national culture / J.M. Juran -- Quality in developing countries / Lennart Sandholm -- Quality in France / Jean-Marie Gogue -- Quality in the Federal Republic of Germany / Ernst Schlötel -- Quality in Great Britain / Wilfred R. Thoday -- Quality in Japan / Yoshio Kondo -- Quality in the United States of America / J.M. Juran -- Quality in socialist countries / F. Egermayer; Also issued online N2 - This desktop guide defines how to plan, produce, control and continually improve quality on a company-wide basis - from the executive suite to the factory floor. It makes extended use of authentic case studies to provide managers and executives with the quality control answers they need ER -