TY  - BOOK
AU  - Hinkin,Timothy R.
TI  - Cases in hospitality management: a critical incident approach 
SN  - 9780471107545 (pbk) :
U1  - 647.94068 HIN 
PY  - 1995///
CY  - New York, Chichester
PB  - Wiley
KW  - Hospitality industry
KW  - United States
KW  - Management
KW  - Case studies
KW  - Hotel & catering trades
KW  - thema
KW  - Cookery / food & drink etc
KW  - Travel guides: hotel & holiday accommodation guides
KW  - Hotels
N1  - Includes bibliographical references; Ethical issues: shades of gray -- Strategic planning -- Structure and policies -- Problem solving/decision making -- Communication -- Group process -- Diversity in the industry -- Sexual harassment -- Staffing and promotion -- Training -- Reward systems
N2  - Based on extensive research by the author, this is an analysis of how the hospitality industry is perceived by both employees and customers. Each case study is accompanied by teaching materials intended to stimulate students into formulating their own solutions to the problems and issues raised
ER  -