Hinkin, Timothy R. <br/><br/>
Cases in hospitality management :  a critical incident approach / 
Timothy R. Hinkin. 
 - New York ;  Chichester :  Wiley,  c1995. 
 - xi,222p. ;  23cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Ethical issues: shades of gray -- Strategic planning -- Structure and policies -- Problem solving/decision making -- Communication -- Group process -- Diversity in the industry -- Sexual harassment -- Staffing and promotion -- Training -- Reward systems. 
<br/><br/> Based on extensive research by the author, this is an analysis of how the hospitality industry is perceived by both employees and customers. Each case study is accompanied by teaching materials intended to stimulate students into formulating their own solutions to the problems and issues raised. 
<br/><br/><label>ISBN: </label>9780471107545 (pbk) :  No price 0471107549 (paper : acidfree paper) 
<br/><br/><label>LCCN: </label>94039356 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management--Case studies--United States<br/>Hotel & catering trades<br/>Cookery / food & drink etc<br/>Travel guides: hotel & holiday accommodation guides
<br/><br/><label>Subjects--Index Terms: </label>Hotels  Management United States 
<br/><br/><label>Dewey Class. No.: </label>647.94068 HIN