TY  - BOOK
AU  - StClair,Guy
TI  - Total quality management in information services
AV  - ZA3157 .S7 1997
U1  - 025.52068 20
PY  - 1997///
CY  - London, [England]
PB  - Bowker-Saur
KW  - Information services
KW  - Management
KW  - Total quality management
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - https://ebookcentral.proquest.com/lib/aitie/detail.action?docID=4008275
ER  -