TY  - BOOK
AU  - Enz,Cathy A.
AU  - Kimes,Sheryl E.
AU  - Siguaw,Judy A.
AU  - Verma,Rohit
AU  - Walsh,Kate
AU  - Withiam,Glenn
TI  - Achieving success through innovation: cases and insights from the hospitality, travel, and tourism industry 
T2  - Service systems and innovations in business and society collection,
SN  - 9781631570445
AV  - TX911.3.M27 E592 2016
U1  - 647.94068 23
PY  - 2016///
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Technological innovations
KW  - customer service
KW  - food-service concepts
KW  - hospitality innovation
KW  - human resources
KW  - innovation
KW  - innovation strategy
KW  - international hotel operation
KW  - lodging concepts
KW  - technology innovation
KW  - Electronic books
N1  - Includes bibliographical references and index; 1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index; Access restricted to authorized users and institutions
N2  - This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business
UR  - https://ebookcentral.proquest.com/lib/aitie/detail.action?docID=4677082
ER  -