Thomas, Richard K., 1944-

Marketing health services / Richard K. Thomas. - 2nd ed. - Chicago : Arlington, VA : Health Administration Press ; AUPHA Press, c2010. - xxiii, 495 p. : ill. ; 27 cm.

Includes bibliographical references and index.

Preface to the Second Edition xv Introduction to the Second Edition xix PART I. HEALTHCARE MARKETING: HISTORY AND CONCEPTS The Origin and Evolution of Marketing in Healthcare The Evolving Societal and Healthcare Context Basic Marketing Concepts Marketing and the Healthcare Organization PART II. UNDERSTANDING HEALTHCARE MARKETS The Nature of Healthcare Markets Healthcare Consumers and Consumer Behavior Healthcare Products and Services Factors in Health Services Utilization PART III. HEALTHCARE MARKETING TECHNIQUES Marketing Strategies Traditional Marketing Techniques: Promotional Mix and Media Contemporary Marketing Techniques Healthcare Marketing in International Perspective PART IV. MANAGING AND SUPPORTING THE MARKETING EFFORT Managing and Evaluating the Marketing Process Marketing Research in Healthcare Marketing Planning Sources of Marketing Data PART V. THE FUTURE OF HEALTHCARE MARKETING Healthcare Marketing in and Beyond Glossary References

9781567933369 (alk. paper) 156793336X

2009044461


Medical care--Marketing
Marketing of Health Services.

RA410.56 / .T48 2010

362.10688 THO 362.1068/8