Social skills in interpersonal communication /
Owen Hargie, Christine Saunders, and David Dickson.
- 3rd ed.
- London ; New York : Routledge, 1994.
- x, 369 ; 24 cm.
Includes bibliographical references and indexes.
1.Introduction -- 2.Interpersonal communication: a skilled-based model -- 3.Nonverbal communication -- 4.Rewarding and reinforcing -- 5.Questioning -- 6.Reflecting -- 7.Set induction and closure -- 8.Explanation -- 9.Listening -- 10.Self-disclosure -- 11.Influencing -- 12.Assertiveness -- 13.Group interaction and leadership-- 14.Concluding comments.