TY - BOOK AU - Cook,Sarah ED - ebrary, Inc. TI - The essential guide to employee engagement: better business performance through staff satisfaction SN - 9780749449445 (pbk.) : AV - HF5549.5.M63 U1 - 658.314 COO PY - 2008/// CY - London PB - Kogan Page KW - Personnel management KW - Job satisfaction KW - Employee motivation KW - Case studies KW - Business and Management KW - ukslc KW - Personnel & human resources management KW - thema KW - Business & Management KW - Electronic books KW - local N1 - Includes bibliographical references (p. [216]-221) and index; Electronic reproduction; Palo Alto, Calif; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries N2 - This guide explores the concept and practice behind creating an engaged workforce, and how this can contribute to organisational success. It demonstrates the link between employee engagement, customer satisfaction, productivity and long-term business growth, and examines what drives an employee to give their best ER -