TY  - BOOK
AU  - Corsan,John R.
AU  - Mackay,Adrian R.
TI  - The veterinary receptionist: essential skills for client care 
SN  - 9780702029288 (pbk.) :
AV  - SF753 
U1  - 636.0832 COR 
PY  - 2008///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Receptionists
KW  - Veterinary hospitals
KW  - Veterinary medicine
KW  - thema
KW  - Secretarial, clerical & office skills
KW  - Veterinary nursing
KW  - Veterinary medicine: infectious diseases & therapeutics
KW  - Business and Management
KW  - ukslc
KW  - Hospitals, Animal
KW  - Animal Technicians
KW  - Consumer Satisfaction
KW  - Medical Receptionists
N1  - Includes index; Includes bibliographical references and index; Chapter 1 Client service defined -- Chapter 2 Make your first impressions count -- Chapter 3 Focus on your client -- Chapter 4 Making the Client Feel \'Special\' -- Chapter 5 Telephone skills -- Chapter 6 Professional under pressure --  Chapter 7 Profit from complaints -- Chapter 8 Client service solutions -- Chapter 9 Fundamentals of first aid -- Chapter 10 Labelling and dispensing; Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel \'special\' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing
N2  - This text is a guide for the veterinary receptionist, providing practical, easily-accessible information on how to fulfill this role professionally and efficiently. It tells how to deal with and deflect complaints from angry clients
ER  -