Corsan, John R. <br/><br/>
The veterinary receptionist :  essential skills for client care / 
John Corsan and Adrian Mackay. 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  2008. 
 - 176 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Chapter 1 Client service defined -- Chapter 2 Make your first impressions count -- Chapter 3 Focus on your client -- Chapter 4 Making the Client Feel \'Special\' -- Chapter 5 Telephone skills -- Chapter 6 Professional under pressure --  Chapter 7 Profit from complaints -- Chapter 8 Client service solutions -- Chapter 9 Fundamentals of first aid -- Chapter 10 Labelling and dispensing. Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel \'special\' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing. 
<br/><br/> This text is a guide for the veterinary receptionist, providing practical, easily-accessible information on how to fulfill this role professionally and efficiently. It tells how to deal with and deflect complaints from angry clients. 
<br/><br/><label>ISBN: </label>9780702029288 (pbk.) :  £23.99 9780702029288 
<br/><br/><label>LCCN: </label>2008030061 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Receptionists.<br/>Veterinary hospitals.<br/>Veterinary medicine<br/>Secretarial, clerical & office skills<br/>Veterinary nursing<br/>Veterinary medicine: infectious diseases & therapeutics<br/>Business and Management.<br/>Hospitals, Animal.<br/>Animal Technicians.<br/>Consumer Satisfaction.<br/>Medical Receptionists.
<br/><br/><label>LC Class. No.: </label>SF753 
<br/><br/><label>Dewey Class. No.: </label>636.0832 COR