TY - BOOK AU - Nesic,Miryana AU - Boulle,Laurence AU - Nesic,Miryana TI - Mediation: skills, techniques and strategies SN - 9781847661449 (pbk.) : AV - K2390 U1 - 347.09 BOU PY - 2008/// CY - Haywards Heath PB - Tottel KW - Mediation KW - Law KW - ukslc KW - Arbitration, mediation & alternative dispute resolution KW - thema N1 - 1.This book\'s approach to mediation skills and techniques -- 2.Establishing the foundations for effective mediation: intake, suitability screening, early contact and preparation -- 3.Maintaining a favourable climate -- 4.Diagnosing, defining, designing -- 5.Managing the mediation process -- 6.Assisting the communication process -- 7.Facilitating the negotiation -- 8.Encouraging settlement -- 9.Variations in the mediation process -- 10.Special issues in mediation -- 11.Avoding mediator traps -- 12.Developing a practice and practising mediation -- 13.European comparisons N2 - This is a clear, practical and essential guide covering the skills, techniques and strategies required in mediation by mediators, lawyers, clients and other participants ER -