Juran's quality handbook : the complete guide to performance excellence.
- 6th ed. / edited by Joseph M. Juran, Joseph A. Defeo.
- New York : London : McGraw-Hill Professional ; McGraw-Hill [distributor], 2010.
- 1168 p.
Previous ed.: 2000.
Contributors; Introduction to the Sixth Edition; Section 1: Key Concepts: What Leaders Need to Know About Quality; Chapter 1. Attaining Superior Results through Quality; Chapter 2. Quality\'s Impact on Society and the National Culture; Chapter 3. The Universal Methods to Manage for Quality; Chapter 4. Quality Planning: Designing Innovative Products and Services; Chapter 5. Quality Improvement: Creating Breakthroughs in Performance; Chapter 6. Quality Control: Assuring Repeatable and Compliant Processes; Chapter 7. Strategic Planning and Deployment: Moving from Good to Great; Chapter 8. Business Process Management: Creating an Adaptable Organization; Chapter 9. The Juran Transformation Model and Roadmap; Chapter 10. A Look Ahead: Eco-Quality for Environmental Sustainability; Section II: Methods and Tools: What to Use to Attain Performance Excellence; Chapter 11. Lean Techniques: Improving Process Efficiency; Chapter 12. Six Sigma: Improving Process Effectiveness; Chapter 13. Root Cause Analysis to Maintain Performance; Chapter 14. Continuous Innovation Using Design for Six Sigma; Chapter 15. Benchmarking: Defining Best Practices for Market Leadership; Chapter 16. Using International Standards to Ensure Organization Compliance; Chapter 17. Using National Awards for Excellence to Drive and Monitor Performance; Chapter 18. Core Tools to Design, Control, and Improve Performance; Chapter 19. Accurate and Reliable Measurement Systems and Advanced Tools; Section III: Applications: Most Important Methods in Your Industry; Chapter 20. Product-Based Organizations: Delivering Quality While Being Lean and Green; Chapter 21. Service-Based Organizations: Customer Service at Its Best; Chapter 22. Self-Service Based Organizations: Assuring Quality in a Nanosecond; Chapter 23. Health Care-Based Organizations: Improving Quality of Care and Performance; Chapter 24. Continuous Process-Based Organizations: Quality Is a Continuous Operation; Chapter 25. Defense-Based Organizations: Assuring No Doubt About Performance; Section IV: Key Functions: Your Role in Performance Excellence; Chapter 26. Empowering the Workforce to Tackle the Useful Many Processes; Chapter 27. The Quality Office: Leading the Way Forward; Chapter 28. Research & Development: More Innovation, Scarce Resources; Chapter 29. Software and Systems Development: From Waterfall to AGILE; Chapter 30. Supply Chain: Better, Faster, Friendlier Suppliers; Chapter 31. Role of the Board of Directors: Effective and Efficient Governance; Appendix I: The Non-Pareto Principle, Mea Culpa; Appendix II: Sample Competency Matrices and Job Profiles; Glossary of Acronyms; Glossary of Terms; Name Index; Subject Index
This reference text covers the trilogy of processes - quality planning, quality control, and quality results - that underlie management for quality. It contains all the tools necessary for successful quality engineering and management.