Assessing satisfaction in health and long term care  practical approaches to hearing the voices of consumers /  [electronic resource] : 
Robert A. Applebaum, Jane K. Straker, Scott M. Geron. 
 - New York :  Springer,  c2000. 
 - ix, 142 p. 
<br/><br/>Includes bibliographical references (p. 129-135) and index. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Patient satisfaction.<br/>Medical care--Evaluation.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>RA399.A1  / A875 2000 
<br/><br/><label>Dewey Class. No.: </label>362.1