Berger, Florence,  1943- <br/><br/>
Organizational behavior for the hospitality industry / 
Florence Berger, Judi Brownell. 
 - Indianapolis, Ind. :  London :  Prentice Hall ;  Pearson Education [distributor],  2008. 
 - 464 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Part 1.Organizational behavior essentials -- 1.Customer care -- 2.Communicating in organizations -- 3.Understanding the diverse environment -- 4.The power of teams in hospitality -- 5.Group problem solving and decision making -- Part 2.The individual and the organization -- 6.Managing time -- 7.Managing stress -- 8.Promoting creativity -- 9.Setting personal and professional goals -- Part 3.Key management tasks -- 10.Managing conflict -- 11.Motivating employees -- 12.Counselling employees -- 13.Power and politics in organizations -- 14.Leading hospitality organizations -- 15.Icebreakers and closers. 
<br/><br/> This organizational behaviour text focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behaviour. 
<br/><br/><label>ISBN: </label>9780132447379 (pbk.) :  £34.99 0132447371 (alk. paper) 
<br/><br/><label>LCCN: </label>2008011360 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Organizational behavior.<br/>Travel and Tourism.<br/>Educational: Citizenship & social education<br/>Organizational theory & behaviour<br/>Hospitality & service industries
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / B475 2008 
<br/><br/><label>Dewey Class. No.: </label>647.94068 BER