Communication in nursing /
Julia Balzer Riley.
- 6th ed.
- St. Louis, Mo. ; London : Mosby, 2007.
- 432 p. : ill.
Previous ed.: 2003.
Includes bibliographical references and index.
PART 1: Getting Started: Basic Communication Competence:- 1. Responsible, Assertive, Caring Communication in Nursing--2. The Client-Nurse Relationship: A Helping Relationship--3. Solving Problems Together--4. Understanding Each Other: Communication and Culture--5. Working Together in Groups--6. Electronic Communication--PART 2: Building Relationships:- 7. Warmth--8. Respect--9. Genuineness--10. Empathy--11. Self-Disclosure--12. Specificity--13. Asking Questions--14. Expressing Opinions--15. Humor--16. Spirituality--PART 3: Building Confidence:- 17. Requesting Support--18. Overcoming Evaluation Anxiety--19. Feedback--20. Relaxation--21. Imagery--22. Positive Self-Talk--PART 4: Meeting Challenges:- 23. Confrontation--24. Refusing Unreasonable Requests--25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues--26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues--27. Communicating Assertively and Respon sibly with Unpopular Clients--28. Managing Team Conflict Assertively and Responsibly--29. Communicating at the End of Life--30. Continuing the Commitment. Includes--Getting Started: Basic Communication Competence--Building Relationships--Building Confidence--Meeting Challenges.
This resource is your key to understanding and applying the basic concepts of therapeutic communication. It provides guidelines for establishing patient relationships, accompanied by unique artistic features that go beyond the clinical setting and help you connect more effectively with patients and ensure better clinical outcomes.