TY - BOOK AU - Russell,Roberta S. AU - Taylor,Bernard W. AU - Taylor,Bernard W. TI - Operations management: along the supply chain SN - 9780470233795 (pbk.) : AV - TS155 U1 - 658.5 RUS PY - 2009/// CY - Hoboken, N.J., Chichester PB - Wiley, John Wiley [distributor] KW - Quality control KW - Production management KW - Business logistics KW - Business and Management KW - ukslc KW - Business & Management KW - thema KW - Purchasing & supply management N1 - Previous ed.: Hoboken, N.J.: John Wiley, 2006; Previous ed.: published as by Roberta Russell and Bernard W. Taylor. 2005; Includes index; Includes bibliographical references and index; 1.Operations and supply chain management introduction -- 2.Quality and quality management -- 3.Process capability and statistical process control -- 4.Designing products -- 5.Designing services -- 6.Process design and technology decisions -- 7.Capacity and facilities planning -- 8.HR in operations management -- 9.Managing projects -- 10.Strategic supply chain management and design -- 11.Supply chain proceurement and distribution globalization -- 12.Forecasting -- 13.Role of inventory management -- 14.Aggregate sales and operations planning -- 15.Resource planning systems -- 16.Lean system methods -- 17.Scheduling N2 - Featuring a balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how operations management relates to real business ER -