TY - BOOK AU - Stanton,Nicki AU - Stanton,Nicki ED - Open University. TI - Mastering communication T2 - Macmillan master series SN - 9780333665091 (pbk.) : AV - HD30.3 .S73 1996 U1 - 651.7 STA PY - 1996/// CY - Basingstoke PB - Macmillan KW - Communication KW - Problems, exercises, etc KW - Communication in organizations KW - Business and Management KW - ukslc KW - Business communication & presentation KW - thema KW - Business N1 - Previous ed.: published as Communication. 1990; Includes index; Published in association with the Open University; Includes bibliographical references (p. 386) and index; 1.The process of communication -- 2.Speaking effectively -- 3.Listening -- 4.Non-verbal communication-- 5.Talking on the telephone -- 6.Interviewing -- 7.Being interviewed for a job -- 8.Communicating in groups -- 9.Running and taking part in meetings -- 10.Giving a talk -- 11.Using visual aids -- 12.Faster reading --13.Better reading -- 14.Writing business letters N2 - This book is for anyone wishing to improve their communication skills & knowledge of the way in which communications function in organisations. It covers the skills of speaking, writing & listening & provides guidance on meetings & speaking in public ER -