TY - BOOK AU - Chaffey,Dave TI - E-business and e-commerce management: strategy, implementation and practice SN - 9780273707523 (pbk.) : AV - HF5548 U1 - 658.84 CHA PY - 2007/// CY - Harlow PB - Financial Times Prentice Hall KW - Electronic commerce KW - Business enterprises KW - Computer networks KW - Business and Management KW - ukslc KW - Business mathematics & systems KW - thema KW - Sales & marketing N1 - Previous ed.: 2004; Includes bibliographical references and index; I INTRODUCTION 1. Introduction to e-business and e-commerce 2. E-Commerce Fundamentals 3. E-business Infrastructure 4. E-environment II STRATEGY AND APPLICATIONS 5. E-business Strategy 6. Supply Chain Management 7. E-procurement 8. E-marketing 9. Customer Relationship Management III IMPLEMENTATION 10. Change Management 11. Analysis and Design 12. Implementation and Maintenance N2 - This volume covers business models, theoretical tools and international aspects of e-business and e-commerce ER -