TY  - BOOK
AU  - Ho,Sam
AU  - Martin,Jacques
AU  - Baccarani,Claudio
TI  - TQM journal: the international review of organizational improvement : formerly The TQM Magazine : selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference 
T2  - TQM Journal,
AV  - HD62.15 .T665 2015
U1  - 658.562 23
PY  - 2015///]
CY  - [Bradford, England]
PB  - Emerald
KW  - Total quality management
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters
UR  - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=2030606
ER  -